The Device Protection Value Pack is an all-inclusive bundle that delivers huge savings on the features you use every day. It includes device protection, preferred U.S. and international long distances rates, unlimited international text messaging, and Voicemail-to-Text or iPhone Visual Voicemail.
Device Protection Services pick up where the manufacturer's warranty leaves off, providing you with full end-to-end protection for your device including out-of-warranty same model replacement in case of loss* or breakage.
Not available in Manitoba.
¹ Lost/stolen coverage not included in Saskatchewan, Québec and Newfoundland.
² Soluto digital protection app is available on iPhone and Android devices (with Android 4.0/iOS 7 or later).
* Services only provided for the one wireless device attributable to the telephone number for which service was subscribed. Some exclusions apply.
** All monthly fees are subject to a service replacement fee ranging from $25 to $200 ($250 in Manitoba) based on the device when you make a service request to replace your device. Other conditions apply.
*** Plan is available to Apple and select other devices, as well as non-Rogers BYOD new activations.
AppleCare+ is an amazing service and support from the people who know your iPhone and iPad best. AppleCare+ offers additional coverage over the complimentary support provided to customers who purchase a new iPhone or iPad.
For $9 per month for iPhone or $99 one-time fee for iPad, AppleCare+ provides you with two years of coverage for your hardware, including up to two incidents of accidental damage from handling, each subject to a service fee plus applicable tax ($79 for iPhone 6 and earlier models, $129 for iPhone 6s and iPhone 6s Plus). Available from Rogers only on the same day of purchase. If you are buying your iPad or iPhone online, please call us at 1 888 ROGERS 1 (764-3771) the same day of your purchase to request AppleCare+ for your device. AppleCare+ is available within 60 days of your iPhone or iPad purchase by visiting an Apple Retail Store or by calling 1-800-263-3394.
Exclusive to AppleCare+ is Express Replacement Service. If you are travelling, or not near an Apple retail store, you can call AppleCare and arrange for Express Replacement Service to send a replacement device along with the shipping and packing materials needed to return your defective device.
One Stop for Technical Support:
- AppleCare+ provides one-stop service and support from Apple experts.
- Most issues can be resolved in a single call (for Mac or Windows customers).
- Express replacement service is available with mail-in service.
Apple Hardware Coverage:
- Provides repair or replacement coverage, including both parts and labour, from Apple-authorized technicians.
- Covers device, device battery, and included earphones and accessories.
- Adds up to two incidents of accidental damage from handling, each subject to an additional service fee plus applicable tax ($79 for iPhone 6 and earlier models, $129 for iPhone 6s or iPhone 6s Plus) or $49 for iPad.
Software Support Included:
- Issues with iPhone, iPad, or Apple-branded mobile applications.
- Interconnectivity between iPhone/iPad and a Mac or PC.
- Help using iOS and Cloud.
- Connecting to wireless networks.
AppleCare+ for business customers:
There are 3 AppleCare+ options for business customers as well. They all have a one-time fee and come with:
- Extends 90-day complimentary technical support and one-year limited warranty to two years.
- Adds 24/7 priority access to Apple experts by chat or phone.
- Up to 2 incidents of accidental damage coverage, each subject to a service fee: $39 for screen damage, and $129 for any other damage.
- iPhone SE - $129
- iPhone 8, 7, 6s, and 6 - $169
- iPhone 8 Plus, 7 Plus, 6s Plus, and 6 Plus - $199