Loss and theft protection is not provided in Québec. MB and SK offer a combined insurance for lost/stolen/damage and service contract plan for extended warranty.
¹ Device Protection applies only to the device in use on the enrolled mobile number at time of failure. Applicable fees are determined by device in use on your covered wireless number and may be adjusted to applicable rate if a different device is activated on your wireless number. Failures due to defects in material and workmanship during manufacturer’s warranty period are not protected; service requests during the manufacturer’s warranty period must be submitted through the Fido manufacturer warranty support programs. The Premium Device Protection plan is a month-to-month contract that continues until cancelled by you or Fido. Certain failures not protected, including: indirect damages; misuse or intentional acts; pre-existing failures; cosmetic damages that don’t affect function; damage caused by viruses or unauthorized programming. See full list in program terms and conditions available at rogers.com/servicerequest.
² Replacement devices may be new or refurbished versions of the same or a comparable model, at our discretion.
³ Repair options available only if device is repairable, and depend on device type, location and damage. Available options will be provided at time of service request submission.
* A non-refundable processing fee will be collected from you prior to fulfilling your approved service request. Each repair is subject to a repair processing fee of $12.50, $40, $60 or $100, and each replacement is subject to a processing fee of $25, $80, $120, or $200, depending on the tier of your device model. Device tier is determined by the non-subsidized, non-discounted manufacturer’s suggested retail price at the time of your enrollment. A complete list of eligible devices and tiers is available at rogers.com/servicerequest.